1. Introduction

Welcome to HOLMAN AND SON LIMITED Trading as UK POLES (UK Poles), an online store specialising in curtain poles and accessories. These Terms and Conditions ("Terms") govern your use of our website and services. By placing an order with us, you agree to be bound by these Terms. Please read them carefully before you make a purchase.

2. General Information

- UK Poles

- Ferris Way, Trowbridge, Wiltshire BA14 7GX

- Company Registration Number: 15738680

- VAT Number: 469 3495 40

- Contact Email: info@holman-and-son.co.uk

- Phone Number: 01225 519554

3. Products

We offer a variety of curtain poles, brackets, and accessories. Product descriptions, images, and specifications are provided for guidance. We make every effort to ensure that product information is accurate, but slight variations in colour or appearance may occur due to different display settings.

4. Prices and Payment

- All prices are listed in British Pounds Sterling (GBP) and include VAT unless otherwise stated.

- We reserve the right to change prices at any time without notice.

- Payment must be made in full at the time of ordering. We accept Credit/Debit Cards and PayPal.

- Delivery charges, if applicable, will be added at checkout and are based on the delivery method and location.

5. Orders

- All orders are subject to availability. We will let you know if an item is out of stock or unavailable.

- Once your order is placed, you will receive an email confirmation. This does not constitute acceptance of your order.

- We reserve the right to cancel or refuse an order for any reason, including but not limited to product unavailability, payment issues, or incorrect pricing.

6. Delivery

- We deliver to addresses within the UK.

- Standard delivery times are 3-5 working days, which may vary depending on location and product availability.

- Delivery costs will be calculated at checkout based on the delivery address and chosen delivery method.

- We are not responsible for delays caused by third-party couriers or postal services.

7. Cancellations and Returns

- Right to Cancel: You have the right to cancel your order within 14 days of receipt without giving any reason.

- Return Policy: If you are not satisfied with your purchase, you may return the item within 14 days of delivery for a full refund or exchange, provided the item is unused, in its original packaging, and in resalable condition.

- How to Return: To initiate a return, please email us at info@holman-and-son.co.uk or call 01225 519554. You are responsible for the cost of returning the item unless the product is faulty or incorrect.

- Refunds will be processed within 14 days of receipt of the returned item.

8. Faulty or Damaged Goods

If your item arrives damaged or faulty, please contact us within 24 hours of receiving the item. We may ask for photographs of the damage or fault. We will offer a replacement or refund for faulty goods and cover any return postage costs.

9. Warranties

We warrant that all products sold on our website are of satisfactory quality and fit for the purpose intended. This warranty does not apply to defects caused by misuse, accidental damage, or normal wear and tear.

10. Privacy and Data Protection

We are committed to protecting your privacy. Your personal information will be used in accordance with our Privacy Policy, which complies with UK GDPR regulations. Please read our Privacy Policy for more information.

11. Limitation of Liability

- We shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or website, including loss of profits.

- Our liability for any claim shall not exceed the amount paid for the product in question.

12. Intellectual Property

All content on this website, including images, product descriptions, logos, and text, is the property of UK Poles or our licensors. You may not reproduce, modify, or distribute any content without our express permission.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from the use of our website or products shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to Terms and Conditions

We reserve the right to update or amend these Terms at any time. Any changes will be posted on our website, and continued use of the site following any updates constitutes acceptance of the new Terms.

15. Contact Information

If you have any questions about these Terms, please contact us at:

- Email: info@holman-and-son.co.uk

- Phone: 01225 519554

- Address: Ferris Way, Trowbridge, Wiltshire.

By placing an order with us, you agree to these Terms and Conditions. Thank you for shopping with UK Poles!