1. Introduction

At Holman and Son Limited, trading as UK Poles (UK Poles), we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you place an order or interact with our online store.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, ensuring that your personal data is processed lawfully, fairly, and transparently.

2. Data We Collect

When you place an order or interact with our website, we may collect the following types of personal data:

- Contact Information: Name, email address, phone number, and delivery/billing address.

- Payment Information: Credit/debit card details or payment provider details (we use secure third-party payment processors and do not store your card details on our systems).

- Order Information: Products purchased, order number, and transaction history.

- Technical Information: IP address, browser type, and device information collected through cookies and other tracking technologies.

- Communication Data: Any correspondence with our customer service team or interactions on social media.

3. How We Use Your Data

We collect and use your data for the following purposes:

- Processing Orders: To process and fulfil your order, including payment processing, delivery, and customer service.

- Customer Communication: To contact you regarding your order, updates, or respond to any queries.

- Marketing: With your consent, we may email you promotional materials or special offers. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in any email.

- Website Improvement: To monitor and improve the functionality and performance of our website and tailor your user experience.

- Legal Compliance: To comply with our legal obligations, such as maintaining financial records for tax purposes.

4. Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds:

- Performance of a Contract: We need your personal data to fulfil the contract (i.e., processing and delivering your order).

- Consent: We will seek your consent for activities such as marketing. You can withdraw your consent at any time.

- Legitimate Interests: We may process your data for legitimate business purposes, such as improving our services or website functionality, provided your rights do not override these interests.

- Legal Obligations: We may process your data when legally required to, such as for tax or accounting purposes.

5. Data Sharing

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted service providers who assist us in operating our business, including:

- Payment Processors: For secure payment handling.

- Delivery Companies: To deliver your order to your chosen address.

- IT Service Providers: For website hosting, maintenance, and customer support.

- Analytics Providers: To help us improve our website and customer experience.

- Legal Authorities: If required by law, we may share your information to comply with legal or regulatory obligations.

All third-party service providers are required to process your data securely and in accordance with data protection laws.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. This means:

- Order Information: Retained for a minimum of six years to comply with tax and accounting laws.
 

- Marketing Information: Retained until you withdraw your consent (e.g., unsubscribe from emails).

- Technical Data: Retained for a limited period to enhance website performance and security.

7. Your Rights

You have the following rights regarding your personal data:

- Right to Access: You can request a copy of the personal data we hold about you.

- Right to Rectification: You can request corrections to any inaccurate or incomplete data.

- Right to Erasure: You can request that we delete your personal data if there is no lawful reason for us to continue processing it.

- Right to Restrict Processing: You can ask us to limit the use of your data in certain circumstances.

- Right to Data Portability: You can request a copy of your data in a commonly used format for transfer to another provider.

- Right to Object: You can object to the processing of your data for marketing purposes or where we rely on legitimate interests as a legal basis.

- Right to Withdraw Consent: If you have provided consent for specific processing activities, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at [Email Address] or [Phone Number].

8. Data Security

We take data security seriously and implement appropriate technical and organisational measures to protect your personal data from loss, misuse, and unauthorised access or disclosure. This includes the use of encryption, secure payment gateways, and restricted access to personal data.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Cookies

Our website uses cookies to enhance your browsing experience and collect information about how you use our site. Cookies are small text files stored on your device when you visit a website. We use cookies for:

- Functionality: To enable key features such as shopping cart functionality.

- Analytics: To track visitor behaviour and improve site performance.

- Marketing: To deliver targeted advertisements and measure the effectiveness of our marketing campaigns.

You can control or disable cookies via your browser settings, although this may affect your ability to use certain features of our website.

For more details, please refer to our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal obligations. Any changes will be posted on this page with the "Last Updated" date at the top of the policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

- Email: info@holman-and-son.co.uk

- Phone: 01225 519554

- Address: Ferris Way, Trowbridge, Wiltshire

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe that we have not complied with data protection laws in the UK.

By using our website and providing your personal information, you consent to the collection and use of your data as outlined in this Privacy Policy.